PRIVACY POLICY

O PROTETOR – Security Application

Welcome! Thank you for using O PROTETOR APP.

When you use our application, you trust us with your information. We are committed to protecting your data and maintaining your trust.

This Privacy Policy explains how your information is collected, used, and protected when you use our application and related services.

By accessing or using the app, you agree to this Privacy Policy.

If you have any questions, please contact us at: contato@oprotetorapp.com

⚠️ IMPORTANT: Data Visible to Clients

Only the information provided in the user profile section (such as name, description, profile images, and portfolio content) is visible to other users.

All other information is treated as confidential and is used strictly for operational, security, and verification purposes.

1. Information We Collect

1.1 Account and Registration Information

We collect basic personal and professional information necessary to create and manage your account and provide our services.

1.2 Authentication and Security

We may collect information required to verify your identity and ensure platform security.

1.3 User-Provided Information

You may provide additional information when using features of the app, such as messages, support requests, or documents.

1.4 Usage Data

We collect information about how you use the app, including access logs, interactions, and general usage behavior to improve performance and reliability.

1.5 Location Data

We may collect location data to enable core features of the app. Location is only collected with your permission and can be disabled at any time in your device settings.

1.6 Payment Information

Payments are processed securely through a third-party payment provider.

The application does not store full payment details such as credit card numbers. We only retain limited transaction information necessary for operation, support, and legal obligations.

1.7 Communications

We may collect information from communications within the app for support, security, and service improvement purposes.

We only collect data that is necessary to provide and improve our services.

2. How We Use Your Information

We use your information to:

Provide and operate the application
Authenticate users and maintain security
Enable core features and services
Provide customer support
Improve performance and user experience
Prevent fraud and unauthorized activities
Comply with legal obligations

We do not use your data for third-party advertising.

3. Information Sharing

We do not sell your personal data.

Your information may be shared only when necessary:

With service providers that support app operation (e.g., payment processing)
To comply with legal obligations or valid legal requests
To protect rights, safety, and security of users and the platform

All sharing is limited to what is necessary for these purposes.

4. Data Retention

We retain data only as long as necessary to:

Provide the service
Comply with legal obligations
Resolve disputes and enforce agreements

After this period, data may be deleted or anonymized.

5. Your Rights

In accordance with applicable data protection laws (including LGPD), you have the right to:

Access your data
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable

To exercise your rights, contact: contato@oprotetorapp.com

6. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, misuse, or loss.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of the app means you accept the updated version.

8. Applicable Law

This Privacy Policy is governed by Brazilian law, including the General Data Protection Law (LGPD – Law No. 13,709/2018).